Refund policy

Return & Refund Policy

Returns
We want you to love your tote. If you’re not completely satisfied, you may return unused items in their original condition and packaging within 30 days of delivery.

To start a return, email us at [support email] with your order number and reason for return. We’ll reply with return instructions. Items sent back without first contacting us may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, please email us within 7 days of delivery with your order number and a photo of the issue. We’ll send a replacement or issue a full refund at no extra cost to you.

Pre-Order Cancellations
Pre-orders can be canceled for a full refund at any time before your order ships. Just email us with your order number. Once an order has shipped, our standard return policy applies.

Refunds
Once your return is received and inspected, we’ll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges
We don’t offer direct exchanges. If you’d like a different design, please return your item for a refund and place a new order.